rploot Privacy Policy

This page describes what we collect when you use rploot and how we keep that data protected. We at rploot collect personal information only to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and deliver customer support during business hours. We do not sell your data to third parties, and we do not share your account details with external marketers.

Our privacy commitments apply to all rploot users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions. We encrypt sensitive data (passwords, payment details, identity documents) using industry-standard protocols. Our servers may sit outside your jurisdiction; however, we comply with data-protection principles applicable to your region. This policy outlines what we collect, how we use it, your rights, and how to contact us if you have privacy concerns.

We update this policy periodically to reflect changes in our service or legal requirements. Continued use of rploot after updates means you accept the revised terms. If you disagree with any clause, you may request account closure and data deletion subject to legal retention obligations.

Data We Collect on rploot

We collect personal information in three categories:

• Account registration: Email address, password (hashed, never stored in plain text), date of birth, and username. We use this to create and secure your rploot account.
• Identity verification (KYC): National ID card image (KTP, SIM, or passport), full name, and date of birth confirmation. We collect this before your first withdrawal to comply with anti-money-laundering regulations.
• Payment information: Bank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals. We do not store full credit card numbers; payment processors handle sensitive card data.
• Gameplay and account activity: Game history (titles played, bet amounts, outcomes, timestamps), account balance changes, login times, and device information (IP address, browser type, operating system). We use this to detect fraud, resolve disputes, and improve our platform.
• Support communications: Email messages, chat transcripts, and phone call notes when you contact our support team. We retain these to handle your queries and maintain service records.

We do not collect biometric data, location data (beyond IP-based geolocation for fraud prevention), or browsing history outside rploot. We do not use cookies to track you across other websites.

How We Use Your Data on rploot

We use your data for the following purposes:

• Account management: Creating your rploot account, verifying your identity, and managing your balance and game history.
• Payment processing: Routing deposits to your rploot balance and withdrawals back to your original payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment).
• Fraud prevention: Detecting suspicious activity (multiple failed logins, unusual withdrawal patterns, duplicate accounts) and blocking unauthorized access.
• Customer support: Responding to your queries about account access, payment status, game disputes, and technical issues during our business hours.
• Legal compliance: Complying with anti-money-laundering (AML) regulations, tax reporting, and law-enforcement requests in supported jurisdictions.
• Service improvement: Analyzing gameplay patterns and user feedback to improve rploot's game library, payment options, and support responsiveness.

We do not use your data for marketing emails, targeted advertising, or third-party profiling unless you explicitly opt in. We do not sell your personal information to data brokers or external companies.

Third-Party Data Processors on rploot

We work with external service providers to operate rploot. These processors handle specific functions but do not own or control your data:

• Payment gateways: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment receive your payment details to process deposits and withdrawals. Each processor maintains its own privacy policy.
• Cloud hosting: Our servers may be hosted by third-party data centres outside your jurisdiction. We encrypt data in transit and at rest.
• Compliance and KYC providers: We may use external identity-verification services to validate your national ID during account verification.
• Customer support tools: Our support team uses email and chat platforms to communicate with you; these platforms may store message logs.

We require all processors to sign data-protection agreements and comply with applicable privacy laws. We do not authorize processors to use your data for their own marketing or profiling.

Data Retention and Deletion on rploot

We retain your data for as long as your rploot account is active, plus a retention period after closure to comply with legal and tax obligations. Specifically:

• Account data: Retained while your account is active. After closure, we retain account records for seven years to comply with anti-money-laundering regulations.
• Game history: Retained for dispute resolution and audit purposes. We delete detailed game logs after three years unless a dispute is pending.
• Payment records: Retained for five years for tax and compliance reporting.
• Support communications: Retained for two years after your last contact, then deleted unless a dispute requires longer retention.
• Identity documents (KYC): Retained for the duration of your account plus seven years post-closure for regulatory compliance.

You may request account closure and data deletion at any time by contacting our support team. We will delete non-essential data within 30 days, subject to legal retention obligations. We cannot delete data required by law (tax records, AML documentation) even after account closure.

We at rploot encrypt your sensitive data and limit access to authorized staff only. Your privacy is a core commitment, not an afterthought.

Cookies and Tracking on rploot

We use cookies to maintain your login session and remember your preferences (language, theme). These are essential cookies required for rploot to function. We do not use tracking cookies to follow you across other websites or build advertising profiles.

Our cookies expire when you log out or after 30 days of inactivity. You can disable cookies in your browser settings, but this may prevent you from logging into rploot. We do not use third-party analytics cookies (Google Analytics, Facebook Pixel) on rploot.

Your Rights on rploot

Depending on your jurisdiction, you may have the following rights:

• Access: You can request a copy of all personal data we hold about you. We will provide this within 30 days.
• Correction: You can update your account information (email, date of birth) directly through your rploot dashboard. For identity documents, contact our support team.
• Deletion: You can request deletion of non-essential data. We will comply within 30 days, subject to legal retention obligations.
• Portability: You can request your data in a portable format (CSV, JSON) for transfer to another service.
• Objection: You can opt out of non-essential data processing (e.g., service-improvement analytics) by contacting support.

To exercise any of these rights, email our privacy team at the contact address below. We will verify your identity before processing your request.

Security Measures We Implement on rploot

We protect your data using industry-standard security practices:

• Encryption: All data in transit uses TLS (Transport Layer Security). Passwords are hashed using bcrypt; payment details are encrypted at rest.
• Access control: Only authorized rploot staff can access your personal data. We use role-based access and audit logs to track data access.
• Two-factor authentication: Optional 2FA is available to secure your rploot account against unauthorized login.
• Regular audits: We conduct annual security audits and penetration testing to identify vulnerabilities.
• Incident response: If we detect a data breach, we notify affected users within 72 hours and cooperate with relevant authorities.

We cannot guarantee absolute security; however, we maintain reasonable safeguards consistent with industry standards. You are responsible for keeping your password confidential and logging out after each session.

Contact Our Privacy Team

If you have questions about this privacy policy, wish to exercise your data rights, or suspect a data breach, contact our privacy team:

• Email: [email protected]
• Support hours: Monday–Friday, 09:00–18:00 Jakarta time
• Response time: We aim to respond within 5 business days

For urgent security concerns (suspected account compromise, unauthorized transactions), contact our support team immediately via the in-app chat or email [email protected].

Policy Updates and Changes

We may update this privacy policy to reflect changes in our service, legal requirements, or security practices. We will notify you of material changes via email or in-app notification at least 30 days before the update takes effect. Your continued use of rploot after the update means you accept the revised policy.

This privacy policy was last updated in 2024. We review it annually and adjust as needed to protect your data and comply with applicable laws in supported jurisdictions. Our commitment to your privacy remains constant: we collect only what is necessary, protect it rigorously, and respect your rights to access, correct, and delete your information.

If you have concerns about how we handle your data or believe we have violated your privacy rights, you may also file a complaint with the relevant data-protection authority in your jurisdiction. We are committed to resolving privacy disputes fairly and transparently.