rploot FAQ

We offer tools to help you manage your rploot account securely. You can change your password, update your email address, and add optional two-factor authentication (2FA) for login protection. You can also view your full account history (deposits, withdrawals, game activity) and download statements for your records. If you suspect unauthorized access, log out all active sessions from the Security section and reset your password immediately. You can request a temporary account suspension (pause access for a set period) or a permanent account closure at any time by contacting support. Closure requests are processed within 24 hours. We retain minimal data post-closure per legal requirements.

If a deposit fails, the money remains in your e-wallet or bank account; no funds are deducted from rploot. Check your e-wallet app or bank statement to confirm the payment did not go through. If your deposit appears in your e-wallet transaction history but not in your rploot balance, note your transaction ID and contact our support team immediately. We investigate and credit your account within 1–3 business hours. For withdrawals, if a transfer is declined by your bank (e.g., account closed or name mismatch), we return the funds to your rploot balance and notify you of the reason. You can then resubmit the withdrawal to a different account or payment method. Withdrawals to online payment, e-wallet, mobile banking, local payment typically arrive within minutes; bank transfers take 1–2 hours on business days. Idul Fitri and other public holidays may delay bank settlements.

Our rploot platform covers major football leagues and tournaments: Liga 1 Indonesia, Piala AFF, Piala Indonesia, AFC Champions League, English Premier League, and UEFA Champions League. We offer standard markets such as match winner, total goals, both teams to score, and Asian handicap. Coverage expands during major events like World Cup qualifying and continental tournaments. We also offer live-in-play markets during matches. Beyond football, we cover MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Our market list updates daily. For real-time availability and odds, log into your rploot account and browse the Sports section. If a specific match or market is not listed, check back closer to kick-off time—markets are added as fixtures are confirmed.

Bonus offers on rploot vary by promotion and region. When a bonus is active, full terms are displayed in the Promotions section of your account before you claim it. Terms typically include eligibility requirements (new account, first deposit only, minimum deposit amount), a playthrough requirement (the number of times you must bet the bonus before withdrawal), game restrictions (whether the bonus applies to slots, live-dealer, or sports), and an expiry date. We do not offer fixed bonus amounts; bonus terms apply and are subject to verification. Always read the full terms before claiming any bonus. If you have questions about specific bonus eligibility or playthrough, contact our support team. Bonus disputes are resolved based on the published terms at the time of claim.

Our rploot support team handles inquiries in English and Indonesian. We are available Monday through Friday, 09:00 to 18:00 Jakarta time. Contact us via email at [email protected] or use the in-app chat during business hours. Response times average 1–3 hours for standard inquiries (account, payment, game questions) and 1 hour for urgent issues (suspected unauthorized access, payment disputes). We do not provide support via phone; all communication is via email or in-app messaging. For non-urgent inquiries, email is preferred as it creates a record for dispute resolution. Outside business hours, you can still submit a message; we respond the next business day.

No. Our rploot policy is one account per person. Creating multiple accounts is prohibited and will result in permanent suspension of all linked accounts and forfeiture of balances. We detect multi-accounting using IP address, device ID, email, phone number, and identity documents. If you forgot your password or think your account is compromised, contact support to recover or secure your existing account instead of opening a new one. If you attempt to circumvent a suspension or closure by creating another account, we will close the new account and any future accounts linked to you. Account eligibility requires you to be the age of majority in your jurisdiction and have legal capacity to use rploot. Users are responsible for verifying that access to rploot is legal in their own jurisdiction.